help

about woo

• Do you have a physical store?
• Where is Woo based?
• Who is behind Woo?
• What is Woo?

orders

• My order is a gift, can you remove prices?
• How will I know if my order has gone through?
• Why has my order been cancelled?
• I want to cancel my order
• Can I remove a product from my order?
• Can I change my shipping address?

See all 7 articles

delivery

• Do I need to pay customs / taxes for my order?
• Do you deliver internationally?
• Do you use discrete packaging for sexual wellness products?
• What happens if I refuse delivery?
• Can I re-schedule my delivery?
• Can I have my parcel delivered to a safe place?

See all 18 articles

returns

• What is your returns policy?
• Can I get a refund for my delivery fee?
• I've accidentally returned a non-woo product!
• Can I get my item replaced?
• Where will my money be refunded to?
• When will my return be processed?

See all 8 articles

product information

• I don't know which size to go for
• How can I look after my product?

promotions and discounts

• Why aren't all of your products included in a sale / promotion?
• If I use a promotion or discount code, how would I be refunded if I sent the item back?
• My code isn't working

i've received the incorrect item

• I've received the wrong order
• I've received the wrong item

i've received a faulty item

• Can my item be repaired?
• I bought my item more than 30 days ago and it's developed a fault
• I've received a faulty item

something's missing from my order

• I've received my order but item(s) are missing!

feedback

• Can I request for items to be added to the site?
• What happens with my feedback?
• How can I leave feedback?

payments

• When will the money come out of my account?
• Why is my payment not going through?
• Can I claim back my VAT?
• Is Woo secure?

klarna

• Will using Klarna affect my delivery?
• Can I pay over 3 months rather than in 30 days?
• What happens if I miss a Klarna payment?
• Are there fees for using Klarna?
• How does Klarna work?
• Why is Klarna not coming up as an option for me?

there's an issue with my woo account

• I'm not receiving my Woo newsletter?
• How can I unsubscribe from marketing?
• How safe is my data?

i would like to make a complaint

• How can I make a complaint?

the website isn't working

• Why can't I add items to my cart?
• Why can't I check out?
• Why isn't the website working?

i want to get involved

• I would like to collaborate!

opening hours

• Do you work over Christmas?
• Do you work on bank holidays?
• What are your opening hours?